Bidvest Noonan

A leading provider of Facilities Management Servicess

cleaning

Nick O’Connor: How integrated FM services are driving success at a Dublin Shopping Centre

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The retail environment is evolving rapidly, and shopping centres are increasingly recognising the value of an integrated service model that brings together facilities management (FM) services to enhance operational efficiency and improve the overall experience for customers, retailers, and service teams alike. At Bidvest Noonan, we have long believed that bundling FM services improves efficiency and delivers long-term benefits for a growing number of clients. One exemplary site where this approach has proven successful is Liffey Valley Shopping Centre in Dublin.

Liffey Valley Shopping Centre has enjoyed a long-standing relationship with Bidvest Noonan, beginning with cleaning services and expanding over time to include security and technical services. This comprehensive service model has enabled greater operational efficiency and an improved experience for both customers and retailers. By consolidating these key services under one provider, the centre benefits from a seamless approach to facility management, where cleaning, security, and technical operations are closely integrated.

The integration of FM services has led to improved communication and collaboration among teams. Whether during a security patrol or a cleaning cycle, teams work together to identify and address issues promptly, ensuring the site is always operating at its best. This coordination reduces response times and minimises disruptions, enhancing the overall experience for shoppers and tenants.

Having a single provider for all FM services also simplifies communication for the management team at Liffey Valley. Issues can be escalated quickly, with solutions implemented efficiently, without the need for complex coordination between multiple service providers.

Issues can be escalated swiftly, with solutions implemented efficiently, without the need for complex coordination between multiple service providers. This streamlined structure supports a more responsive and flexible approach to facility management, ensuring all areas of the shopping centre are well maintained and secure.

For Liffey Valley, the results of this model have been impressive. The centre’s operations have become more efficient, with reduced overheads and increased service quality. For example, the security team not only performs its standard duties but also collaborates with the cleaning and technical teams to proactively address issues before they escalate. This integrated approach ensures the centre remains in top condition, supporting a positive shopping experience.

Nick shared, “Liffey Valley Shopping Centre has enjoyed a long-standing relationship with Bidvest Noonan, beginning with cleaning services and expanding over time to include security and technical services.”

Recognition of the operational excellence achieved through this model has come in the form of industry accolades, including the ICCA Award for shopping centre operations.

At Bidvest Noonan, we are proud of our partnership with Liffey Valley Shopping Centre. Our integrated FM services have played a key role in ensuring the centre’s continued success, demonstrating that when services are effectively bundled, they can drive operational efficiency, enhance customer satisfaction, and support the overall success of the retail sector.

The human story behind the surge in cleaning robotics

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The cleaning robotics market has experienced a remarkable 34% increase in installations over the past year, according to the International Federation of Robotics’ newly released 2025 report.

Recent advances have transformed what cleaning robots can achieve. Modern robots can sense their surroundings and adapt to unpredictable environments in a way that simply wasn’t possible just a few years ago. This adaptability is driving adoption across diverse settings. Shopping centres and university campuses use them for frequent cleaning of vast floor areas. Compact office machines support day-to-day operations; and robotic lawnmowers work alongside teams at outdoor areas of manufacturing facilities.

But technology is only half the story. The real challenge is getting people and machines to work well together.

Creating new opportunities 
The rise of cobotics in FM is creating new roles and opportunities. New positions such as robot supervisors and operators are emerging. These roles ensure machines operate efficiently and human judgement and expertise are regularly provided.

The success of any robotics implementation depends on the skill and training of the cleaning teams. Cobots handle repetitive and physically demanding tasks, freeing human teams to focus on higher-value work. This isn’t about replacement. It’s about supporting people, improving workplace safety and delivering better outcomes for customers.

The benefits extend beyond operational efficiency. Modern cleaning machines can reduce environmental impact by up to 90% compared with manual methods, cutting carbon emissions, water, chemical and energy use. Meanwhile, the data these machines generate provides performance auditing capabilities, tracking metrics such as task duration and resource consumption to support continuous improvement.

Organisations are also reporting improvements in staff wellbeing, higher retention rates and stronger team performance. By removing the most physically taxing elements of cleaning work, companies are making these roles more sustainable and attractive to talented individuals.

Cobotics: collaboration at the core 
What distinguishes successful robotics programmes from failed experiments? It comes down to how well organisations manage the human side of technological change. 

Training is critical. Teams need to understand how to work alongside these machines effectively. When done right, cobots provide consistency in repetitive tasks while human teams bring judgement, adaptability and service quality that machines can’t replicate.

This collaborative approach addresses one of the industry’s most persistent challenges: workforce retention. By enhancing rather than threatening jobs, robotics can make FM careers more appealing to both existing staff and potential new recruits.

Where this is going
Despite the impressive growth figures, the FM industry remains in the early stages of robotics adoption. Cleaning leads the way, followed by grounds maintenance and security applications, though many companies in our industry are not yet embracing this technology.

But we’re beginning to see truly connected buildings – buildings that use sensors to calculate how much use spaces have had and then deploy robots as needed. Facilities managers will monitor and control machines through digital twins. Occupancy sensors will trigger robotic cleaners to adjust schedules when spaces aren’t in use.

This integration between robotics and building digitalisation will transform how we manage facilities. But success requires a holistic approach that considers people, processes and technology together. The organisations that thrive will be those that invest as much in their teams as they do in their machines.

Looking ahead
As the robotics market continues its rapid expansion, the FM sector faces a choice about how to integrate these tools. Organisations that take a collaborative approach, investing in training and focusing on workforce development alongside technological adoption, are seeing the strongest results.

The 34% growth in cleaning robotics has not resulted in reduced job opportunities in the sector. Rather than automation replacing human workers, the future appears to be one where people and machines work together, each contributing their unique strengths to deliver better outcomes.

For an industry facing ongoing workforce challenges, this human-centred approach to robotics adoption may prove to be the most significant innovation of all.

Peter Smyth, director of innovation & technology

Why Reliable Corporate Cleaning Boosts Employee Satisfaction and Productivity

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As hybrid working continues to shape the modern workplace, organisations across the UK and Ireland are redefining what the office represents. It is no longer just a functional environment for completing tasks, it has become a space for collaboration, creativity, and connection. Amid this evolution, one factor consistently influences how employees feel the moment they step inside: the cleanliness and maintenance of the workspace.

A clean, safe, and welcoming office environment communicates care, competence, and commitment. For facilities managers and business leaders, investing in reliable corporate cleaning services goes far beyond aesthetics. It’s about building trust, supporting wellbeing, and enabling people to perform at their best, every single day.

Building Trust and Confidence Through Reliable Corporate Cleaning

Employees notice when their workplace feels cared for. Walking into a tidy, hygienic environment sends a subtle but powerful message: “You matter here.” When cleaning standards are high and consistent, it shows that the organisation values its people’s health, comfort, and experience. Partnering with a professional office cleaning company helps maintain these high standards day after day, reinforcing a culture of care and attention to detail. 

This reliability builds trust. Employees who see that their workspace is consistently well-maintained are more likely to feel safe, respected, and supported. In a world where health and safety remain priorities, especially after the pandemic, dependable hygiene practices signal responsibility and professionalism.

A clean environment also creates peace of mind. People can focus on their work without worrying about whether shared areas, desks, or kitchens are sanitary. That sense of safety reduces stress and distraction, enabling employees to concentrate and perform at their full potential.

Reducing Absenteeism With Better Hygiene and Employee Satisfaction

The connection between cleanliness and health is clear. Germs spread quickly in shared spaces, meeting rooms, kitchens, and restrooms are common hotspots. Regular and reliable cleaning dramatically reduces the risk of illness transmission, leading to fewer sick days and more consistent attendance.

According to workplace wellbeing studies, even modest improvements in hygiene can have a measurable effect on employee health and morale. The IPPR revealed that the annual hidden cost of employee sickness has risen by £30 billion since 2018 and UK employees are more likely persevere at work through sickness, which can have a productivity cost. That’s why it is important a business partners with a trusted corporate cleaning solution, that takes a proactive stance on wellbeing. Instead of reacting to illness outbreaks or cleanliness complaints, it invests in prevention, protecting both people and productivity.

For HR and facilities management teams, this approach offers tangible benefits. A cleaner environment leads to fewer disruptions, smoother operations, and a stronger culture of care. Healthy employees are happier, more engaged, and better equipped to deliver their best work.

cleaning team of two walking upstairs talking

The Link Between Hygiene and Employee Attendance

A bright, fresh, and well-kept workspace lifts people’s moods. The visual and sensory cues of cleanliness, sparkling floors, fresh air, organised workstations, contribute to a sense of calm and order. When employees return each morning to an environment that feels looked after, it reinforces their pride and sense of belonging.

Studies have consistently shown that a clean and organised environment has a direct impact on employee wellbeing and productivity. A study published in the International Journal of Environmental Research and Public Health found that workers in tidy, well-maintained spaces reported lower stress levels and improved focus, demonstrating that a clutter-free environment can significantly enhance cognitive performance and job satisfaction. This emotional connection matters. Employees who feel valued and comfortable in their surroundings are more motivated to go the extra mile. They’re more likely to collaborate, innovate, and contribute ideas that drive progress. Conversely, a neglected office can quietly chip away at morale, making it harder to maintain enthusiasm and attract top talent.

Reliable service delivery plays a crucial role here. Market-leading cleaning solutions today rely not only on professionalism but also on advanced technologies and data-driven strategies to deliver consistent results. By utilising tools like autonomous cleaning robots, smart sensors, and data led dynamic cleaning, companies can adapt quickly to the needs of modern workplaces. Whether that means adjusting schedules to accommodate hybrid working or using eco-friendly cleaning products to align with sustainability goals, great service is about understanding people as much as it is about maintaining facilities.

The Advantage of a Clean Office for Productivity

Ultimately, the relationship between cleanliness and productivity is undeniable. A clutter-free, hygienic, and well-lit workspace supports concentration, reduces stress, and minimises distractions. Employees who feel physically comfortable and safe can devote more energy to creativity, problem-solving, and collaboration.

Reliable cleaning partners don’t just maintain spaces, they enhance performance. Leveraging the latest technology transforming the cleaning industry, they create environments that are cleaner, safer, and better aligned with organisational standards.

Businesses that treat clean office productivity as a strategic priority gain a measurable edge. They experience lower absenteeism, higher morale, and better retention rates. They also project a strong brand image to clients and visitors, demonstrating that professionalism and care are embedded in every detail.In today’s competitive landscape, where employee experience is a key differentiator, investing in cleanliness is an investment in people. Clean spaces help people think clearly, feel valued, and perform confidently, the foundation of every thriving business, which is what every successful company needs.

Making Cleanliness a Strategic Priority

Corporate cleaning should not be viewed as a background task or an optional expense. It’s a strategic function that directly influences wellbeing, engagement, and productivity. By partnering with professional corporate cleaning services, businesses can ensure their spaces consistently meet the highest standards, reflecting their brand values while fostering a healthier, happier workforce.

As the nature of work continues to evolve, the importance of reliable, high-quality cleaning will only grow. Clean offices build trust, inspire pride, and enable performance. They help employees feel comfortable and confident, knowing that their health and environment are a priority.

A clean workplace isn’t just good for business; it’s essential for building a culture where people can thrive. To find out more about how our services can help your corporate environment, contact our expert team today.

Four Principles That Guide Our FM Services in Healthcare

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Bidvest Noonan healthcare cleaners working together in a hospital ward

Clean, safe spaces are essential in any healthcare setting. For patients, they mean comfort and reassurance. For staff, they mean being able to focus on care. And for visitors, they signal that their loved ones are in a place where health really matters. At Bidvest Noonan, we understand this deeply. Every day, we help healthcare providers maintain environments where people can feel safe, supported, and respected.

We bring together skilled teams, proven processes, and the right tools to deliver reliable services across hospitals, clinics, and care settings. From cleaning and infection control to security and technical services support, our role is to make sure nothing gets in the way of care.

Susan Howard, our Director of Operations for Healthcare, shares four guiding principles that shape how we deliver on that promise:

1. We know hospitals don’t stand still, so neither can we

Healthcare environments demand constant adaptability. Every moment counts, and every relationship matters. At Bidvest Noonan, our teams work in these dynamic settings every day, supporting clinical teams and maintaining the highest standards.

I make sure our teams know they’re part of something bigger. We’re there to help create the right conditions for care to happen safely. That means being responsive, thoughtful, and prepared to adapt, whether that’s moving quickly after an incident or making sure a treatment area is turned around without delay.

We also invest in local healthcare managers who truly understand these environments. They know them inside out. They build strong relationships with clinical leads and facilities teams so that, when plans change, we’re already on the same page. That level of trust is invaluable, and we understand that taking it to the next level takes time and consistent delivery of services. It’s how we stay effective and keep standards high.

2. Clean is not enough, we focus on safe

There’s a difference between a space that looks clean and one that is clinically safe. We focus on ensuring both. Infection prevention is central to what we do. It’s a responsibility we take seriously because the risks are real.

That’s why we have a dedicated Infection Prevention and Control specialist to support our teams and our clients. This person works with our teams on the ground, advising, auditing, guiding, and responding in real time. They ensure our methods are evidence-based and match both national guidance and the needs of each hospital.

We also treat infection control as a shared effort. Our teams don’t work in isolation. They stay close to hospital IPC leads and learn from them, too. We’ve seen how much of a difference this makes, not only in maintaining safer environments, but in giving clinical staff more confidence in the spaces they use.

3. Technology should make life easier, not more complicated

I’m a big believer that technology should work for people, not the other way round. We use tools that help our teams do their jobs better and give our clients more clarity and control. But it’s got to be simple, practical, and fit for purpose.

We use digital auditing tools to check performance in real time. Our Task tracking system keeps us accountable, and dashboards help managers make smart decisions quickly. But it’s not about data for the sake of it. It’s about being able to act quickly, spot issues early, and make continuous improvements based on real insight.

For hospitals and healthcare providers, this means less chasing, more transparency, and more peace of mind. And for our teams, it means clearer expectations, better feedback, and more support. That’s what technology should do, make good work even better.

4. You get better results when people feel they belong

I believe the best service comes from people who feel valued and supported. That’s especially true in healthcare, where the work can be intense and often demanding. So we put real effort into looking after our colleagues, not just training them.

Every team member receives healthcare-specific training, but we also spend time explaining why their role matters. We want them to see how their work directly supports care, recovery, and dignity. When someone knows their job has real impact, they show up differently.

We also offer support and development that goes beyond the basics. Whether it’s refresher sessions, mentoring, or just listening to what they need to do the job well. And when someone does a great job, we recognise it. We want our teams to feel proud, because pride turns into consistency, attention to detail, and genuine care.

Passenger-centric transport solutions

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Keith Middleton, Transport Managing Director, discusses the role Bidvest Noonan plays in providing a seamless, safe, and enjoyable experience for rail passengers.

Bidvest Noonan’s deep expertise, award-winning innovation, highly engaged teams, and commitment to sustainability are what make the company a trusted partner for thousands of customers across the UK and Ireland.

It has over 25 years’ experience in the transport sector, working with some of the largest rail and bus operators, providing security, cleaning, and support services, with its work impacting more than 14 million commuters and over 1.5 billion journeys every year.

“We help our clients to provide safe and comfortable environments for their passengers,” explained Keith Middleton, Transport MD at Bidvest Noonan. “Don’t take my word for it, come and talk to some of my customers.

“What you will get from Bidvest Noonan is the whole team dedicated to you, staying connected, staying in contact, and making sure that we are delivering what we said we would. We will bring new ideas to the table, we will bring innovations because we are doing that all of the time, and overall we will ensure great results.”

Bidvest Noonan efficiently cleans more than 10,000 vehicles across rail, light rail, and bus operations every day, never compromising on standards but ensuring the fastest turnaround times possible. When it comes to security, its employees are passionate about keeping people safe as they travel, and ensuring that goods are protected in transit.

Among its rail customers are many of the leading companies in the sector.

“It’s a family feel among the team, and we all care about doing a first-class job,” said Keith Middleton. “In this world of big businesses, none of our customers feel overlooked. At the end of the day, we are a large business in the transport sector, but every single one of my customers has a direct line to me.

“This year, our senior executives aim to meet all of our customers to hear directly from them. We have also got an excellent customer experience team who speak to customers independently to ensure we are doing a great job. These initiatives help to foster a more open-style relationship that also allows us to talk about other things and come up with other solutions.”

Innovation in transport solutions

To provide the best possible experience for customers and their passengers in the transport sector, Bidvest Noonan continuously invests in technology and systems to ensure it remains at the forefront.

A particular area of success is its efforts in keeping customers informed, investing in technology to provide real-time data and a bespoke 24/7 performance measurement solution. This allows reporting, auditing, tracking, monitoring, and risk identification to be easily managed.

“We’ve got Bidvest Noonan Task, which gives customers the data they are looking for, and enables us to capture in real-time the cleaning that is going on, or the security work we are doing,” said Keith. “For some customers, we have created a map so customers, at any time, can see the last time somewhere was visited, giving them real-time information.”

“What is pleasing though is the amount of times I go to a site and they’ve been trialling a piece of equipment or a new chemical. The team just do that naturally, and although in some cases those trials might not go anywhere, if you don’t do it, you won’t find out what is right for the market.”

One example of success has been with Go-Ahead London, in collaboration with Chela, in the development of a range of powerful plant-based cleaning agents for vehicle cleaning, depot cleaning, and facility cleaning. It was recognised in 2023 Green Apple Award, run by The Green Organisation, an international, independent environment group promoting best practice.

“We’re currently working with that supplier to build that portfolio of products out to bring to the market,” he said. “We are constantly trialling different chemicals to find the best solution for customers, while at the same time also offering them the best value.”

“There are also many other things we are working on, whether it is a new piece of equipment or a slightly different way of doing things, we always have our finger on the pulse. We recently invested in specialist vehicles that are fully equipped, ensuring our teams have everything needed to perform deep cleans. We are making significant investments into these new ways of working that ultimately enable us to work better and to do more than ever before.”

“The progress is driven by our innovation team and innovation centre, which is constantly trialling new products. For example, we recently brought in digital twin technology, with Bidvest Noonan purchasing cameras to map buses, trams, trains, or platforms and overlaying training instructions and health and safety information.”

“This is particularly useful when looking at different fleets that we are cleaning and taking new trainees through the different elements of this on a computer screen,” he said. “They still have to go and do the live environment training as well, but it is another step forward and an innovation that is going to bring to life the importance of what our teams do every day. Another thing for me is how I can use that to benefit the health and safety message in that environment. That is something I’ve really focused on in recent months, ensuring it is at the forefront of everyone’s minds.”

Operating in an ethical and socially responsible manner

Bidvest Noonan embeds sustainability into every facet of its business and is working with clients to maximise its environmental performance and protect the planet.

“We are working hard with our colleagues and supply chain partners to reduce our impact on the environment, from removing single-use plastics and minimising the waste we generate to embracing technological change,” added Keith.

Recently, the company announced the completion of its first comprehensive carbon footprint assessment, which adheres to the Greenhouse Gas Protocol and the Science-Based Targets initiative standards. The process involved a detailed analysis of emissions from the supply chain, employee commuting, and operations, with the company engaging with suppliers and various departments to identify key impact areas and opportunities for emission reductions.

“Sustainability is a key factor in our decisions and something we are passionate about,” explained Keith. “We have an electric-first policy in our business, many of our team members have transitioned to electric vehicles, and we are continuing to roll them out. By empowering our people and collaborating with our supply chain, we significantly reduce our carbon footprint. The progress we are making is important to both us and our customers.”

Bidvest Noonan Becomes First FM Services Company to Introduce New Specialist Cleaning Technology

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Bidvest Noonan is the first in its industry across the UK and Ireland to introduce a brand-new range of specialist cleaning technology for its customers. Developed for cleanroom environments, where contamination control is critical, this technology enables the high standards of cleaning required in these spaces to be achieved with greater efficiency than ever before.

The SAFE-T range was developed to meet the needs of a Bidvest Noonan customer, a globally renowned technology brand, that sought a more advanced and specialised solution for its world-class cleanrooms. To support its customer, Bidvest Noonan engaged Clenli Direct, who worked closely with i-Team Global, the manufacturers, to bring the range to market.

“Our strategic partner Bidvest Noonan introduced JLL to Clenli Direct and i-Team Global, their excellent engineers worked with our problem statement and design ideas, this collaboration of engineering and cleanroom expertise has resulted in an innovative product and relationship that we at JLL are proud to be part of.” said Spencer Price, Cleanroom Facilities Manager at JLL.

“We are proud to have played a role in the inception of this new range of technology,” said David Barker, Chief Growth Officer at Bidvest Noonan. “We have a long track record of innovating to help our customers overcome challenges, and strong partnerships have always been central to that success. We were delighted to mark the launch of the SAFE-T range alongside JLL, Clenli Direct and i-Team Global, and we look forward to bringing the benefits of this technology to our customers across the UK and Ireland.”

Officially launched in Dublin on 12 March 2025 at an event attended by industry leaders and experts, the SAFE-T line brings vast improvements to cleanroom cleaning. One of the machines in its range is the SAFE-T-IMOP, the first battery-powered scrubber dryer designed for both cleanroom and general use. It reduces cleaning time by up to 50% compared to traditional flat mopping and has been independently tested to meet ISO 14644 cleanroom standards.

Bidvest Noonan’s adoption of this technology reinforces its leadership in the FM industry, particularly in high-tech and regulated sectors such as pharmaceuticals, manufacturing, technology, and life sciences.