Bidvest Noonan

A leading provider of Facilities Management Servicess

Expertise

Bidvest Noonan launched our own innovative patient discharge app

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Bidvest Noonan has developed a new digital discharge app that is improving coordination and efficiency in hospital bed turnaround.

The app was designed in response to needs identified at one of the company’s hospital sites in Ireland, where teams sought a faster, clearer way to manage discharge cleans. Built entirely in-house within Bidvest Noonan’s digital operations platform, the new system replaces manual coordination through calls, spreadsheets, and messaging apps with a fully connected, real-time workflow.

When a bed becomes ready for cleaning, ward staff notify a discharge coordinator, who logs and assigns the task through the app. Cleaning teams receive the notification instantly, record progress in real time, and complete digital sign-offs that create a full audit trail of the clean. Bed management and ward teams gain live visibility of every request, including reasons for delays and completion times.

The app has improved communication, provided a single source of truth for all parties, and eliminated the need for personal devices on wards. It has also established a reliable framework for capturing and analysing live data across the discharge process.

“This innovation was built by our own digital operations team to meet a real operational challenge,” said Susan Howard, Director of Operations at Bidvest Noonan. “It’s helping our people and hospital teams work together more efficiently and with greater transparency. This is what our digital platform is all about, turning insight from the frontline into smarter ways of working.”

Since its launch in September 2025, the app has been adopted successfully with no reported issues and is now being piloted across additional hospital sites.

This initiative forms part of Bidvest Noonan’s wider investment in its digital operations platform, which integrates systems for cleaning, security, and maintenance management, providing clients with real-time visibility, data-driven assurance, and greater operational efficiency across facilities services.

Zuzanna Kotlarz, our Contract Manager, discusses how technology and data are driving smarter, more sustainable plant performance for clients.

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The world of technical services is changing quickly. For Zuzanna Kotlarz, Contract Manager at Bidvest Noonan, the biggest shift ahead is how much technology and data are now shaping the industry. Everything is becoming smarter and more connected, giving teams the ability to see what might go wrong before it happens. Predictive systems and smart monitoring are helping businesses move from reacting to problems to preventing them altogether.

Zuzanna believes this transformation is opening new opportunities to deliver better value for clients. Today, clients want greater transparency and insight. They want to understand what is happening in their facilities in real time and see how services contribute to performance and efficiency. For her, technology plays a vital role in achieving that. Digital reporting systems and smart data tools now allow teams to provide live updates, detailed reports and predictive insights. These tools improve efficiency for engineers and managers while also strengthening client relationships by building visibility and trust.

Another major focus, she explains, is sustainability. Clients increasingly expect their service partners to help them achieve environmental goals. Sustainability is no longer a separate priority; it is central to everything we do, Zuzanna says. Through energy-efficient systems, smarter maintenance strategies and continuous monitoring, Bidvest Noonan’s technical services teams help clients run their plants more efficiently, reduce energy waste and extend the lifespan of equipment. This proactive approach makes operations greener, helps clients reduce costs, plan ahead and avoid unnecessary disruption.

Zuzanna’s career began at Bidvest Noonan’s Service Desk, where she first learned the value of clear communication and teamwork. Early on, she was fortunate to have supportive managers who believed in her and guided her development. Their mentorship helped her recognise her strengths and gave her the confidence to grow. That experience shaped her leadership style today and reinforced her belief in structured mentoring and career development for young professionals. When people are new, they often do not know what opportunities exist, she explains. Having someone to talk to and learn from can make all the difference.

Becoming a Helpdesk Manager at a young age proved to be a defining moment for Zuzanna. The role came with high expectations and constant pressure, but it taught her how to stay calm, make decisions quickly and trust her team. It also deepened her understanding of what true leadership means. She learned that empathy, communication and consistency are key to leading effectively in a fast-paced environment. Our teams in the field and behind the scenes are the ones who keep everything running, she says. My role is to make sure they feel supported, appreciated and empowered to do their best work.

Zuzanna believes that strong performance comes from reliability and consistency. Clients notice when a team communicates well, delivers on time and follows through. Doing the basics right every day builds trust, and that trust leads to long-term partnerships and new opportunities.

She encourages anyone pursuing a career in operations to embrace every opportunity for growth. Saying yes to new challenges, she says, is how you learn and build confidence. Each experience, even the difficult ones, teaches something valuable.

Continuous learning is also central to her own development. Zuzanna often visits sites and plant rooms, talking to engineers and observing how systems operate. She believes that real understanding comes from asking questions and learning directly from experienced colleagues. You learn so much from conversations and hands-on experience, she says. That curiosity helps you keep up in such a fast-moving field.

For Zuzanna, technical services are ultimately about progress and partnership. They are about combining innovation with sustainability, technology with integrity and leadership with care. By focusing on the performance of each client’s plant and the long-term value of their facilities, she believes service providers can deliver more than maintenance. They can create smarter, more sustainable spaces for the future.

Bidvest Noonan Launches Counter-Terror Training Programme Aligned with UK Protective Security Guidance

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As the United Kingdom prepares for the introduction of Martyn’s Law, Bidvest Noonan has launched a new Protective Security Training Programme designed to enhance preparedness for terror-related incidents and promote safer public spaces.


The initiative began with comprehensive training for control room operators, trauma-trained medics, and security officers, focused on rapid decision-making and coordination during major incidents. This was followed by a live, scenario-based counter-terror exercise at White City Place in London, home to a range of high-profile tenants and offering a realistic urban environment for the simulation.


The exercise recreated the “Platinum 10 Minutes,” the critical window immediately following a major incident when decisive action can save lives. The scenario simulated a Vehicle as a Weapon (VAW) attack and was supported by Turret Training, St John Ambulance, and specialists from St Barts Hospital.

Authorities, including the National Protective Security Authority (NPSA) and ProtectUK, warn that Marauding Terrorist Attacks (MTAs) and vehicle-based assaults remain among the most likely forms of attack. Such incidents can unfold without warning, and most casualties occur before emergency services arrive. Recent attacks, from Westminster Bridge and London Bridge in 2017 to the Liverpool vehicle incident in May 2025, underscore the ongoing need for rapid, informed on-site response.


Bidvest Noonan’s new programme delivers realistic, site-specific training that translates national counter-terror guidance into practical capability for private-sector security teams.


“Incidents like these unfold in seconds, not minutes. Our goal is to ensure that when the worst happens, our teams are ready to act decisively and protect lives. By simulating real threats in real environments, we’re giving our people the skills and confidence to respond under pressure,” said Greg Beech, Director of Operations, Bidvest Noonan.


“It was an intense but valuable experience. The realism of the exercise helped us understand how crucial communication and quick thinking are in those first moments,” said a participant.


Aligned with Home Office and NPSA frameworks, the programme anticipates the forthcoming Protect Duty (Martyn’s Law), which will require public-facing organisations to enhance their counter-terrorism measures. Future training modules will expand to cover bladed-weapon attacks, hostile intruder events, and suspicious-package protocols, providing a comprehensive approach to threat readiness.

Why Reliable Corporate Cleaning Boosts Employee Satisfaction and Productivity

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As hybrid working continues to shape the modern workplace, organisations across the UK and Ireland are redefining what the office represents. It is no longer just a functional environment for completing tasks, it has become a space for collaboration, creativity, and connection. Amid this evolution, one factor consistently influences how employees feel the moment they step inside: the cleanliness and maintenance of the workspace.

A clean, safe, and welcoming office environment communicates care, competence, and commitment. For facilities managers and business leaders, investing in reliable corporate cleaning services goes far beyond aesthetics. It’s about building trust, supporting wellbeing, and enabling people to perform at their best, every single day.

Building Trust and Confidence Through Reliable Corporate Cleaning

Employees notice when their workplace feels cared for. Walking into a tidy, hygienic environment sends a subtle but powerful message: “You matter here.” When cleaning standards are high and consistent, it shows that the organisation values its people’s health, comfort, and experience. Partnering with a professional office cleaning company helps maintain these high standards day after day, reinforcing a culture of care and attention to detail. 

This reliability builds trust. Employees who see that their workspace is consistently well-maintained are more likely to feel safe, respected, and supported. In a world where health and safety remain priorities, especially after the pandemic, dependable hygiene practices signal responsibility and professionalism.

A clean environment also creates peace of mind. People can focus on their work without worrying about whether shared areas, desks, or kitchens are sanitary. That sense of safety reduces stress and distraction, enabling employees to concentrate and perform at their full potential.

Reducing Absenteeism With Better Hygiene and Employee Satisfaction

The connection between cleanliness and health is clear. Germs spread quickly in shared spaces, meeting rooms, kitchens, and restrooms are common hotspots. Regular and reliable cleaning dramatically reduces the risk of illness transmission, leading to fewer sick days and more consistent attendance.

According to workplace wellbeing studies, even modest improvements in hygiene can have a measurable effect on employee health and morale. The IPPR revealed that the annual hidden cost of employee sickness has risen by £30 billion since 2018 and UK employees are more likely persevere at work through sickness, which can have a productivity cost. That’s why it is important a business partners with a trusted corporate cleaning solution, that takes a proactive stance on wellbeing. Instead of reacting to illness outbreaks or cleanliness complaints, it invests in prevention, protecting both people and productivity.

For HR and facilities management teams, this approach offers tangible benefits. A cleaner environment leads to fewer disruptions, smoother operations, and a stronger culture of care. Healthy employees are happier, more engaged, and better equipped to deliver their best work.

cleaning team of two walking upstairs talking

The Link Between Hygiene and Employee Attendance

A bright, fresh, and well-kept workspace lifts people’s moods. The visual and sensory cues of cleanliness, sparkling floors, fresh air, organised workstations, contribute to a sense of calm and order. When employees return each morning to an environment that feels looked after, it reinforces their pride and sense of belonging.

Studies have consistently shown that a clean and organised environment has a direct impact on employee wellbeing and productivity. A study published in the International Journal of Environmental Research and Public Health found that workers in tidy, well-maintained spaces reported lower stress levels and improved focus, demonstrating that a clutter-free environment can significantly enhance cognitive performance and job satisfaction. This emotional connection matters. Employees who feel valued and comfortable in their surroundings are more motivated to go the extra mile. They’re more likely to collaborate, innovate, and contribute ideas that drive progress. Conversely, a neglected office can quietly chip away at morale, making it harder to maintain enthusiasm and attract top talent.

Reliable service delivery plays a crucial role here. Market-leading cleaning solutions today rely not only on professionalism but also on advanced technologies and data-driven strategies to deliver consistent results. By utilising tools like autonomous cleaning robots, smart sensors, and data led dynamic cleaning, companies can adapt quickly to the needs of modern workplaces. Whether that means adjusting schedules to accommodate hybrid working or using eco-friendly cleaning products to align with sustainability goals, great service is about understanding people as much as it is about maintaining facilities.

The Advantage of a Clean Office for Productivity

Ultimately, the relationship between cleanliness and productivity is undeniable. A clutter-free, hygienic, and well-lit workspace supports concentration, reduces stress, and minimises distractions. Employees who feel physically comfortable and safe can devote more energy to creativity, problem-solving, and collaboration.

Reliable cleaning partners don’t just maintain spaces, they enhance performance. Leveraging the latest technology transforming the cleaning industry, they create environments that are cleaner, safer, and better aligned with organisational standards.

Businesses that treat clean office productivity as a strategic priority gain a measurable edge. They experience lower absenteeism, higher morale, and better retention rates. They also project a strong brand image to clients and visitors, demonstrating that professionalism and care are embedded in every detail.In today’s competitive landscape, where employee experience is a key differentiator, investing in cleanliness is an investment in people. Clean spaces help people think clearly, feel valued, and perform confidently, the foundation of every thriving business, which is what every successful company needs.

Making Cleanliness a Strategic Priority

Corporate cleaning should not be viewed as a background task or an optional expense. It’s a strategic function that directly influences wellbeing, engagement, and productivity. By partnering with professional corporate cleaning services, businesses can ensure their spaces consistently meet the highest standards, reflecting their brand values while fostering a healthier, happier workforce.

As the nature of work continues to evolve, the importance of reliable, high-quality cleaning will only grow. Clean offices build trust, inspire pride, and enable performance. They help employees feel comfortable and confident, knowing that their health and environment are a priority.

A clean workplace isn’t just good for business; it’s essential for building a culture where people can thrive. To find out more about how our services can help your corporate environment, contact our expert team today.

Declan Doyle’s front cover interview with FM Director

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In an exclusive interview with FM Director, our CEO, Declan Doyle, shares his inspiring journey and discusses how innovation, sustainability, and great people are at the heart of our business. He also highlights how our commitment to creating safer, healthier communities is transforming the way we work across the UK and Ireland.

It’s a great article and a must-read for anyone interested in our business or industry!
Read it here: https://issuu.com/fmbdmedia/docs/fmdsept24

Introducing Dynamic Workplace

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We are delighted to announce the launch of our Dynamic Workplace solution. This intelligence-driven solution employs cutting-edge sensor-based technology to optimise service performance, resource utilisation, and transform service management and workplace experiences.


Dynamic Workplace utilises LoRaWAN sensors, which employ long-life batteries and Wi-Fi technology, enabling flexible, easy placement throughout facilities without additional power or connectivity needs. These discreet, wireless sensors provide real-time data on various aspects such as occupancy, temperature, and lighting. By aligning service and resource allocation with actual usage patterns, Dynamic Workplace significantly reduces unnecessary consumption and costs. For example, with Dynamic Workplace, customers can identify when spaces are not in use, allowing them to save on lighting and heating while service teams can reorganise their work plans for greater productivity.


Bidvest Noonan’s Dynamic Workplace solution also enables greater space utilisation. For example, occupancy data can reveal underutilised areas, allowing for a reconfiguration of space to better meet the needs of the workforce or to identify opportunities for energy savings. The service solution is receiving strong support in the market, particularly in sectors with large facilities such as those in Higher Education. Four large universities have already embraced the company’s technology.


‘At Bidvest Noonan, we’re excited about the transformative impact of Dynamic Workplace. The initial feedback from our clients, has been overwhelmingly positive,’ says Peter Smyth, Director of Innovation and Technology. ‘We’ve seen customers harness this technology to not only streamline their operations but also to significantly enhance their sustainability efforts.’