ED&I

In 2021, Bidvest Noonan launched its very own Equality, Diversity, and Inclusion Council, with the aim of developing a more diverse workforce and a more inclusive workplace to make its teams stronger and more creative. The council is made up of people from every corner of its business, each with their own unique background.

The business recently caught up with Marina Goncalves, the IOI Chairperson of the ED&I council. In discussion, Marina talks about the journey the ED&I council has been on so far, the council’s latest achievements and initiatives, as well as some brief plans for the year ahead.

Tell us why the Bidvest Noonan ED&I council was formed?

We established our ED&I Council to bring colleagues together from across our business from different backgrounds but with one shared goal, to create a more diverse workforce and a more inclusive workplace.  We want to ensure that inclusion is part of our culture. We are making tremendous strides to achieve this. We respect each other, we care for each other, and we communicate with each other.

What has the council achieved so far?

The council has worked hard to build a foundation, setting plans and targets for the short, medium, and long term. We were recently awarded the Bronze Diversity Mark; a credit to the hard work of everyone involved with the council. I am very proud to lead the council and to have played my part in laying these foundations. It has undoubtedly made Bidvest Noonan an even more diverse and inclusive place to work. We have exciting initiatives in motion to further help us on our journey.

Tell us more about these exciting initiatives.

We have just embarked on a new ED&I Champions programme. The main purpose of this initiative is to embed ‘ED&I champions’ across our sites. These nominated champions will be trained and supported by a member of the ED&I council.  Their role is to raise awareness and encourage site-based activity and engagement around ED&I. The council has developed and provided useful toolkits for the champions to use. These toolkits include ED&I event calendars, toolbox talk tips, policies, and so much more.

We will also continue to use our people data to measure the impact of our activity and to shape our future endeavours. We believe in equal opportunity for all.  ED&I features on the agenda of our Group Executive Meetings, Country Executive Meetings, and Business Unit Meetings.

What other methods are the council using to improve our commitment to ED&I?

As a council we are always open to learning, seeking ways to improve policies and strategies to make real change. At a recent council meeting, an external trainer was invited to discuss the topic of “Inclusion for All”.  This training focussed on different types of bias and how to be more conscious when we are making decisions. We got some fantastic insights and enjoyed some anonymous activities to encourage engagement. A key takeaway from the training is that it is important to listen to what colleagues have to say and understand how they are experiencing the culture within Bidvest Noonan.

What is planned for the year ahead?

We are excited for the year ahead and the plans we have to continue this journey. We will keep our strategy a living document, one that will continue to evolve. We plan to further improve gender balance across leadership and under-represented roles, and raise awareness across the business around LGBTQI+, disability, age, social mobility, and ethnicity.

Discussing the impact of hybrid working on diversity

Last week Diversity Mark partnered with Bidvest Noonan, one of Northern Ireland’s largest private employers, to host a series of round table talks about how modern work practices are impacting diversity in the workplace.

The first event in this series, hosted at Invest Northern Ireland’s headquarters, brought together senior leaders from some of the most important employers, agencies, and authorities. The group discussed hybrid working and its effect on workplace diversity, sharing their expertise and perspectives to help chart a way forward. 

The sudden rise of hybrid working has been welcomed by some; however, others question its longer-term impact on our workplaces and industries. This change in working practice may create both winners and losers.

Paul Murnaghan, Head of BT in Northern Ireland and President of Northern Ireland’s Chamber of Commerce shared his perspective that hybrid working practices can be a powerful way to attract, support, and retain great talent from all backgrounds. A recent report by the CIPD bears out this view. The report found that 54% of employees expect to spend all or most of their work week in the workplace once the pandemic has passed; However, when asked about their preferences, 39% said they would like to work from home all or most of the time.

Hybrid working can exacerbate inequities, and some commentators fear that it could lead to the unpicking of hard-won gains for traditionally underrepresented groups. Research by Mckinsey found that underrepresented groups, such as people with disabilities and LGBTQ+ community members, favour hybrid working most.

There are concerns that hybrid workers, being distant from the office, will be less visible than in-workplace employees, making them less likely to be considered for promotion and reducing their impact in the business world.

These round table discussions aim to unearth issues and challenges posed by current working practices and seek to use the experiences of participating organisations to develop solutions and best practices. A number of significant themes emerged during the discussions at this first event.

Consult with your people

For Director of Employment Relations Services at the Labour Relations Agency, Mark McAllister consultation with employees is key to the success of any new working practices. “When the civil services 24,000 employees were asked about how they wanted to work going forward, 98% of staff said they didn’t want to come back to the same way of working as before,” says Head of NI Civil Service, Jayne Brady. “Working with staff and the unions was key to create a ground up formula that made sense for the departments implementing them.”

Be decisive and accountable

As Chief People Officer for Bidvest Noonan, a market leader for facilities services, Janice Brannigan takes responsibility for delivering a positive work experience for the company’s 27,000 employees. Janice said “The decisions we take in this post-pandemic environment, must provide for the needs of our people and the needs of our business whilst also ensuring that we are encouraging and supporting diversity.”

Danske Bank Employment Lawyer Jenny Moore shared a best practice example from IBM. At the start of the pandemic CEO, Arvind Krishna shared the company’s Work from Home Pledge on LinkedIn, outlining a set of remote working practices to follow.

As its colleagues return to the workplace, it has now created a playbook that sets out its timeframes and principles clearly to employees. “As leaders we don’t just need to talk, we need to advocate, and hold ourselves to account too. A working charter is a good way to do that,” she adds.

Communicate your reasoning, recognise the benefits

“Communication can enable or derail any transformation,” says Invest NI’s Executive Director of People and Culture, Denise Black. “We wanted to be clear in answering the key employee question ‘Why do I need to return to the office?’ And for us, that comes down to four Cs. Connection – because we’re social animals. Collaboration – including those collision collaborations that can be so productive and are lost at home. Creation – the energy and body language of a team working in person is hard to match on screen. And Care, which is a big one for me.

There is a mental health aspect that we need to recognise,’ Denise says. “I’ve worked in this role for two years and I’ve just met two of my team face to face in the past three weeks. A scheduled 30-minute check in is a great tool, but getting to know quieter staff or just grabbing a coffee is something you can’t get on screen,” she adds.

Trust your people

While recognising the need to provide a framework for hybrid working, Denise also urges leaders to be brave and to recognise their relationship with employers as an adult-to-adult one based on personal accountability and trust.

For Bidvest Noonan’s CEO, Declan Doyle ensuring his colleagues had access to the resources they needed and felt well supported has been a top priority; “We have colleagues living and working all across the UK and Ireland. Many found working from home to be a challenge. Some wanted access to our offices because their homes were too busy or didn’t have good broadband connections. We have made sure that our network of offices are available to those people and we have seen these offices get busier and busier in recent weeks,’ he says.

For Head of International & SME Development at NI Chamber of Commerce, Tanya Anderson, creating that culture of acceptance and trust is key. ‘Our system knows who is in the office and who is out, but we trust our departments to run their own diaries, they know their workloads and they manage it,’ she adds.

Consider your business needs

However, Tanya also recognised that organisations need ‘to keep their business hats on. For many, especially small businesses or those looking to grow internationally, having people in the office is important,” she says.

“The model we work to needs to fit the work that needs to be done and to ensure that there isn’t a dilution of service for customers and the people we serve,” Jayne Brady adds.

Challenge your technologies

Before the pandemic, few around the table would have considered that a project could go from idea to completion via work on Microsoft Teams, and it was clear that technology had a key part to play in enabling successful hybrid working.

For Jayne the civil service establishing the 11 Connect2 hubs throughout NI can be a game changer for those who due to caring roles could not commit to daily commutes to departmental HQs. “Having spoken to individuals they have indicated that this was a factor in self selecting themselves out of promotion opportunities. The Connect2 hubs can be a catalyst for innovative and inclusive new ways of working and ultimately delivering a more diverse and regionally balanced workforce.”

Consider wider options

Jenny Moore and Ian Campbell, Translink Director of Service Operations, were also keen to recognise key workers who didn’t have hybrid working as an option. Some 70% of Translink staff worked throughout the pandemic.

Jenny says “NI plc needs to work hard to ensure that it looks at flexibility in its broadest sense. Businesses choose how to define ‘flexibility’ and therefore should be flexible about what flexibility looks like for all with reduced hours, asynchronous schedules, job sharing and compressed work weeks on the table too.”

This roundtable is the first of our quarterly series facilitated by Lisa Strutt, Leadership Coach & Guide and Harvard affiliated, attended by Jenny Moore, Ian Campbell, Mark McAllister, Janice Brannigan, Jayne Brady, Denise Black, Paul Murnaghan, Declan Doyle.

The Diversity Mark accreditation is awarded to companies following an assessment process which ensures they have reached the required standard of commitment to advancing Diversity and Inclusion. For Companies from all sectors the Diversity Mark is a ‘Mark of Progress’ that publicly declares commitment to building more diverse and inclusive workplaces to benefit all employees.

Find out more here.