Bidvest Noonan

A leading provider of Facilities Management Servicess

Latest News

Bidvest Noonan launched our own innovative patient discharge app

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Bidvest Noonan has developed a new digital discharge app that is improving coordination and efficiency in hospital bed turnaround.

The app was designed in response to needs identified at one of the company’s hospital sites in Ireland, where teams sought a faster, clearer way to manage discharge cleans. Built entirely in-house within Bidvest Noonan’s digital operations platform, the new system replaces manual coordination through calls, spreadsheets, and messaging apps with a fully connected, real-time workflow.

When a bed becomes ready for cleaning, ward staff notify a discharge coordinator, who logs and assigns the task through the app. Cleaning teams receive the notification instantly, record progress in real time, and complete digital sign-offs that create a full audit trail of the clean. Bed management and ward teams gain live visibility of every request, including reasons for delays and completion times.

The app has improved communication, provided a single source of truth for all parties, and eliminated the need for personal devices on wards. It has also established a reliable framework for capturing and analysing live data across the discharge process.

“This innovation was built by our own digital operations team to meet a real operational challenge,” said Susan Howard, Director of Operations at Bidvest Noonan. “It’s helping our people and hospital teams work together more efficiently and with greater transparency. This is what our digital platform is all about, turning insight from the frontline into smarter ways of working.”

Since its launch in September 2025, the app has been adopted successfully with no reported issues and is now being piloted across additional hospital sites.

This initiative forms part of Bidvest Noonan’s wider investment in its digital operations platform, which integrates systems for cleaning, security, and maintenance management, providing clients with real-time visibility, data-driven assurance, and greater operational efficiency across facilities services.

Zuzanna Kotlarz, our Contract Manager, discusses how technology and data are driving smarter, more sustainable plant performance for clients.

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The world of technical services is changing quickly. For Zuzanna Kotlarz, Contract Manager at Bidvest Noonan, the biggest shift ahead is how much technology and data are now shaping the industry. Everything is becoming smarter and more connected, giving teams the ability to see what might go wrong before it happens. Predictive systems and smart monitoring are helping businesses move from reacting to problems to preventing them altogether.

Zuzanna believes this transformation is opening new opportunities to deliver better value for clients. Today, clients want greater transparency and insight. They want to understand what is happening in their facilities in real time and see how services contribute to performance and efficiency. For her, technology plays a vital role in achieving that. Digital reporting systems and smart data tools now allow teams to provide live updates, detailed reports and predictive insights. These tools improve efficiency for engineers and managers while also strengthening client relationships by building visibility and trust.

Another major focus, she explains, is sustainability. Clients increasingly expect their service partners to help them achieve environmental goals. Sustainability is no longer a separate priority; it is central to everything we do, Zuzanna says. Through energy-efficient systems, smarter maintenance strategies and continuous monitoring, Bidvest Noonan’s technical services teams help clients run their plants more efficiently, reduce energy waste and extend the lifespan of equipment. This proactive approach makes operations greener, helps clients reduce costs, plan ahead and avoid unnecessary disruption.

Zuzanna’s career began at Bidvest Noonan’s Service Desk, where she first learned the value of clear communication and teamwork. Early on, she was fortunate to have supportive managers who believed in her and guided her development. Their mentorship helped her recognise her strengths and gave her the confidence to grow. That experience shaped her leadership style today and reinforced her belief in structured mentoring and career development for young professionals. When people are new, they often do not know what opportunities exist, she explains. Having someone to talk to and learn from can make all the difference.

Becoming a Helpdesk Manager at a young age proved to be a defining moment for Zuzanna. The role came with high expectations and constant pressure, but it taught her how to stay calm, make decisions quickly and trust her team. It also deepened her understanding of what true leadership means. She learned that empathy, communication and consistency are key to leading effectively in a fast-paced environment. Our teams in the field and behind the scenes are the ones who keep everything running, she says. My role is to make sure they feel supported, appreciated and empowered to do their best work.

Zuzanna believes that strong performance comes from reliability and consistency. Clients notice when a team communicates well, delivers on time and follows through. Doing the basics right every day builds trust, and that trust leads to long-term partnerships and new opportunities.

She encourages anyone pursuing a career in operations to embrace every opportunity for growth. Saying yes to new challenges, she says, is how you learn and build confidence. Each experience, even the difficult ones, teaches something valuable.

Continuous learning is also central to her own development. Zuzanna often visits sites and plant rooms, talking to engineers and observing how systems operate. She believes that real understanding comes from asking questions and learning directly from experienced colleagues. You learn so much from conversations and hands-on experience, she says. That curiosity helps you keep up in such a fast-moving field.

For Zuzanna, technical services are ultimately about progress and partnership. They are about combining innovation with sustainability, technology with integrity and leadership with care. By focusing on the performance of each client’s plant and the long-term value of their facilities, she believes service providers can deliver more than maintenance. They can create smarter, more sustainable spaces for the future.

Bidvest Noonan Launches Counter-Terror Training Programme Aligned with UK Protective Security Guidance

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As the United Kingdom prepares for the introduction of Martyn’s Law, Bidvest Noonan has launched a new Protective Security Training Programme designed to enhance preparedness for terror-related incidents and promote safer public spaces.


The initiative began with comprehensive training for control room operators, trauma-trained medics, and security officers, focused on rapid decision-making and coordination during major incidents. This was followed by a live, scenario-based counter-terror exercise at White City Place in London, home to a range of high-profile tenants and offering a realistic urban environment for the simulation.


The exercise recreated the “Platinum 10 Minutes,” the critical window immediately following a major incident when decisive action can save lives. The scenario simulated a Vehicle as a Weapon (VAW) attack and was supported by Turret Training, St John Ambulance, and specialists from St Barts Hospital.

Authorities, including the National Protective Security Authority (NPSA) and ProtectUK, warn that Marauding Terrorist Attacks (MTAs) and vehicle-based assaults remain among the most likely forms of attack. Such incidents can unfold without warning, and most casualties occur before emergency services arrive. Recent attacks, from Westminster Bridge and London Bridge in 2017 to the Liverpool vehicle incident in May 2025, underscore the ongoing need for rapid, informed on-site response.


Bidvest Noonan’s new programme delivers realistic, site-specific training that translates national counter-terror guidance into practical capability for private-sector security teams.


“Incidents like these unfold in seconds, not minutes. Our goal is to ensure that when the worst happens, our teams are ready to act decisively and protect lives. By simulating real threats in real environments, we’re giving our people the skills and confidence to respond under pressure,” said Greg Beech, Director of Operations, Bidvest Noonan.


“It was an intense but valuable experience. The realism of the exercise helped us understand how crucial communication and quick thinking are in those first moments,” said a participant.


Aligned with Home Office and NPSA frameworks, the programme anticipates the forthcoming Protect Duty (Martyn’s Law), which will require public-facing organisations to enhance their counter-terrorism measures. Future training modules will expand to cover bladed-weapon attacks, hostile intruder events, and suspicious-package protocols, providing a comprehensive approach to threat readiness.

Bidvest Noonan Strengthens its Leadership in the Higher Education Sector by Extending its Partnership with UCD

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Bidvest Noonan has extended its long-term partnership with University College Dublin (UCD), one of Europe’s leading research-intensive universities and home to Ireland’s largest university campus. With over 38,000 students, UCD is a world-class academic institution, and Bidvest Noonan will continue to ensure the campus remains clean, safe, and sustainable under a new multi-year contract.

The company will continue to provide core cleaning and outdoor grounds cleaning services, supported by innovative technologies such as robotic cleaning machines and sustainable water-saving systems.

With extensive experience in the higher education sector, Bidvest Noonan has a strong track record of delivering exceptional results across large and complex academic environments. Its highly skilled team supports UCD’s Belfield campus, a 330-hectare estate that combines academic buildings, advanced research facilities, expansive green spaces, and cultural areas. This work ensures the smooth operation of teaching environments, specialised laboratories such as the National Virus Reference Laboratory, and major events including graduation ceremonies and conferences.

David Barker, Chief Growth Officer at Bidvest Noonan, said: “I am delighted to continue our long-standing partnership with UCD. This university is the largest of its kind in the country and is a leading academic institution with a fantastic reputation for excellence. We look forward to continuing our support for UCD’s mission to deliver a world-class campus experience while exceeding its sustainability objectives.”

Lorraine Monaghan, Director of Operations, Education, at Bidvest Noonan, added: “Continuing our partnership with UCD makes us incredibly proud. It reflects the trust we’ve built together and the remarkable contribution of our team. With innovation and sustainability at the heart of our work, we’ll keep raising the bar to provide the best possible campus experience for students, staff and visitors.”

Bidvest Noonan partners with YENI to inspire the next generation of entrepreneurs

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FM services provider, Bidvest Noonan, has joined Young Enterprise Northern Ireland (YENI), as an Impact Partner.

Through this partnership, Bidvest Noonan will contribute to YENI’s enterprise education programmes, which reach over 90,000 students across Northern Ireland each year. These programmes are designed to equip young people with vital skills such as creativity, commercial awareness, and entrepreneurial confidence, preparing them to thrive in a rapidly changing global economy.

The collaboration reinforces Bidvest Noonan’s ongoing commitment to creating opportunities, nurturing talent, and shaping a brighter future for young people and the communities it serves.

Gillian McLean, Senior Business Development Director at Bidvest Noonan, said: “At Bidvest Noonan, we believe in investing in the future, and that means supporting the next generation of leaders and innovators. Young Enterprise NI is doing incredible work to prepare young people for the challenges and opportunities of tomorrow. We’re proud to stand alongside them and contribute to building a more enterprising and resilient society.”

Carol Fitzsimons MBE, CEO of Young Enterprise NI, welcomed the collaboration: “We are delighted to have Bidvest Noonan join us as an Impact Partner. Their commitment to community and innovation aligns perfectly with our mission. With their support, we can expand our reach and ensure more young people across Northern Ireland have the opportunity to develop the skills they need to succeed in life and work.”

Bidvest Noonan Expands Partnership with Cardiff University

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Bidvest Noonan has expanded its partnership with Cardiff University, significantly increasing the scope of cleaning services delivered across the institution’s estate. The new agreement doubles the number of university buildings supported, creating cleaner, healthier spaces for thousands of students and staff every day.

Cardiff University is one of the UK’s largest higher education institutions, educating more than 33,000 students and employing more than 7,500 staff. Renowned for its research excellence and vibrant campus life, the University operates one of the country’s most complex estates.

As a market leader in facilities services with a strong portfolio in the education sector across the UK and Ireland, Bidvest Noonan brings deep expertise in supporting world-class learning environments. Under the expanded contract, almost 100 new colleagues will join Bidvest Noonan’s dedicated Cardiff team, further strengthening its ability to deliver consistent, high-quality services at scale.

With this agreement, Bidvest Noonan now provides cleaning services across both Cardiff University’s North and South campuses. Through this expansion, Bidvest Noonan has strengthened its presence, further cementing its position as a trusted partner to the higher education sector.

David Barker, Chief Growth Officer at Bidvest Noonan, said: “We are delighted to expand our partnership with Cardiff University after such a strong first year. Our team is proud to now support both North and South campuses, ensuring high standards of cleanliness across the University’s world-class estate.”

David Manfield, Deputy Director of Estates & Campus Facilities, added:

“Since the start of our relationship with Bidvest Noonan in August 2024, we’ve developed a quality, innovative and customer centric partnership ensuring university buildings are well-presented and conducive to a high-quality learning, research, and staff / student / visitor experience. We are delighted to be able to extend this partnership across the rest of our campus and look forward to further innovation”.