Case Study

One of London’s most iconic attractions, our client’s site is visited by over 3 million people every year. It is a world-renowned museum that houses some of the world’s most famous artefacts. With multiple floors, each unique in their way, it is a dynamic and challenging environment.

Our client required a flexible and bespoke to meet challenges which included increased footfall at weekends and public holidays, restricted timeframes and events, and conferences taking place throughout the year.

The scope of our solution includes cleaning, portering, grounds maintenance, waste management, and the provision of washroom consumables. We have a large team of highly trained operatives working shifts that meet the activity peaks.

We use leading-edge technologies and management practices to ensure an excellent service is delivered. We work to look after our people and get the basics right. This approach and the high levels of employee engagement we have achieved have delivered results. Our client’s site is always in pristine condition. Our team members perform as ambassadors for our client and our productivity and staff retention rates are excellent.

In March 2020, we received a call from a pharmaceutical site in Wicklow. Our client had experienced a suspected case of COVID-19. The site, which has an area of over 40 thousand square feet, had been evacuated. Our client needed us to disinfect the site and return it for use as quickly as possible.

Our industrial division quickly deployed a highly trained disinfection team and developed a plan which would enable us to return areas for use in line with our client’s business requirements.

The team used EcoStatic technology to speed up the application of the disinfectant solution. This technology allowed the team to work up to 5 times faster than is possible with conventional sprayers. The team applied powerful disinfectants that are non-irritant, non-toxic, non-corrosive, which means they would not have a harmful effect on our client’s people. The disinfectant remains active on surfaces for up to 28 days, providing the site with additional protections.

We returned an area of over 14,000ft2 to our client every 1.25 hours. We returned the entire site for use in less than 4 hours.

Our Client

Our client is one of London’s tallest and most recognisable buildings. Situated in the heart of the city and overlooking the River Thames, it is occupied by some of the world’s leading businesses and visited by thousands of people every day.

Mixed-Use Occupancy

The building contains 34 floors of office space, 3 floors of bars, restaurants, and a number of viewing terraces and public spaces

High Footfall

The building has received more than 10,000 visitors per day on average over the lifetime of our contract

Capacity

The building provides circa 700,000 square feet of office space and can comfortably accommodate more than 5,000 office workers

High Profile

As an iconic building, the property is the focus of substantial social media and mainstream media attention

Our Contract

The property is set amongst a number of key transport hubs in a busy city-centre location, our team has adopted new procedures to reduce the risk of infection.

Our Team

Our team of 60 operates to the highest physical and risk mitigation standards.

Length of Relationship

We have supported this building for over 5 years and our client recently re-awarded the contract to us.

Services Provided

The scope of our solution includes:

• Manned Guarding
• Front of House
• Post Room
• Loading Bay services
• Control Room Operation

Satisfaction

• 95% average on KPIs over 5 years
• Highest occupier satisfaction score of all service providers
• Named the most police friendly building in the city

Our Response to Covid-19

As many of the tower’s tenants must remain open to carry out their essential work, our security team is deploying additional measures, which have been carefully designed to reduce the risk of infection for the buildings’ occupants, visitors, and the general public. Our work has enabled our client to continue functioning and providing an excellent service to tenants.

Ensuring Resilience

A full team is on standby to take over should one team need to self-isolate, giving the site full resilience

Infection Control

New procedures are in place to minimise interpersonal contact and reduce the potential for cross-contamination.  Equipment such as radios and control room surfaces are disinfected daily.

PPE

The need for additional PPE was identified early and orders were placed in February. Stocks of masks and gloves have been made available to all team members.

Communication

Our EHS, BCP, and Pandemic Response teams are issuing regular bulletins to our people and clients. Our team issue real-time updates and guidance via our WhatsApp site security group.

Enhanced Training

• People movement management
• Case response procedures
• Infection control procedures
• New customer service and guidance procedures
• Protection against exposure

One Team Approach

We take a ‘One Team’ approach, filling the gaps for other service providers. We continue to move quickly and adapt our solution as the situation unfolds.

Central Support

Our contract manager participates in a daily conference call with the CoLP Silver command. Our BCP and EHS teams are providing support to our client tenant during these difficult times.

Our client is one of Munster’s largest shopping centres. An average of 115,000 shoppers visit the centre each week to shop in its stores, which range from fashion and homeware to food and technology. For more than 10 years we have supported this client and enabled them to deliver an exceptional shopping experience to their customers. The support we provide includes security and cleaning services.

Our security team works closely with centre management to ensure the site is a safe and welcoming environment. Our officers perform regular patrols, on foot, and in our site dedicated vehicles, to ensure the site, its occupants, and visitors are safe and comfortable. Our cleaning solution requires us to ensure malls, food courts, and bathrooms remain spotless day and night. Our night cleaning teams provide a thorough clean throughout the centre to enable the day cleaning teams to focus on upkeep, moving quickly to clean away litter or debris as soon as it is created.

All Bidvest Noonan team members at the site are trained in customer service, and each one is fully committed to serving as ambassadors for our client. Our approach has earned our client a strong reputation as a safe attractive shopping venue, and has enabled us to build a strong trust-based relationship with our client.

Our client is Ireland’s largest and most globally engaged university. It is ranked in the top 1% of Higher education institutions worldwide and is one of Europe’s leading research-intensive universities. Over 32,000 students attend the university and there are over 3,000 residences onsite to accommodate students.

Our scope includes management and supply of building cleaning services, deep cleaning, cleaning before and after events, and grounds maintenance. We carry out daily, periodic and reactive cleaning and grounds maintenance across the campus.

Training at the university is delivered through a mix of classroom-based learning, onsite learning and digital tutorials. We develop our people in four areas: technical knowledge, behaviour, values, and understanding of the client. Our training and people development strategies are informed by the principles of our credo. All staff working on the contract are provided with BICSc training to ensure our work is completed to the highest standards.

We have invested substantially in new technologies. These technologies have improved our efficiency, made our people’s work easier and helped
use achieve high productivity and environmental standards.