Bidvest Noonan

A leading provider of facilities services and solutions

Neil Reilly

Bidvest Noonan Retains Diversity Mark Accreditation, Reaffirming Commitment to ED&I

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Todd Engman, Head of Business Development at Diversity Mark, Julie Mernagh, Chief People Officer at Bidvest Noonan, and Chandrika Deshpande, Director of Organisational Development at Bidvest Noonan

Bidvest Noonan, a leading FM services provider across the UK and Ireland, today announced it has retained its Diversity Mark Accreditation, reaffirming its commitment to Equity, Diversity & Inclusion (ED&I). At a time when a growing number of companies are scaling back their diversity and inclusion efforts, Bidvest Noonan continues to place ED&I at the heart of its business strategy.

This achievement recognises the company’s sustained progress in building a more diverse and inclusive workplace. The accreditation is awarded following an independent assessment process that verifies an organisation’s commitment to advancing ED&I. By retaining this status, Bidvest Noonan demonstrates that it has built a strong and enduring foundation for inclusion, one that reflects its values and deep commitment to its people.

Bidvest Noonan has accelerated its ED&I journey with the launch of its ED&I strategy focused on three key priorities: Enabling Experiences, Belonging, and Inclusive Society. Guided by a vision of a workplace where inclusion is at the core of everything the company does, diversity is celebrated, and every voice is heard, the company has implemented a wide range of impactful initiatives.

These include the establishment of a new ED&I Council to steer its strategy and ensure accountability at the highest level, as well as the launch of multiple colleague-led communities focused on Gender Balance, Accessibility, Race & Ethnicity, and Wellbeing. The business has also introduced inclusive leadership development, inclusive recruitment and talent practices, wellbeing programmes, and a series of social value initiatives that extend its impact beyond the workplace and into the communities it serves.

Julie Mernagh, Chief People Officer at Bidvest Noonan, commented:

“Our people are our greatest strength, and creating an inclusive culture for them is important to our success. Retaining the Diversity Mark accreditation shows the commitment and hard work of our teams to make diversity and inclusion part of our DNA. We are incredibly proud of this achievement, and it energises us to continue building on this momentum.”

Chandrika Deshpande, Director of Organisational Development at Bidvest Noonan, said:

“This achievement marks an important milestone in Bidvest Noonan’s ED&I journey. Over the past year, we launched an ambitious ED&I strategy with clear goals to embed inclusion at every level of our organisation. It’s an exciting time inside our business and incredibly rewarding to see our efforts recognised in this way.”

Lesley Miller, Strategic Project Lead at Diversity Mark, said:

“Congratulations to Bidvest Noonan for retaining their Diversity Mark Accreditation. This is a significant milestone that demonstrates their commitment to ED&I in challenging times. Diversity Mark applauds Bidvest Noonan for their focus on Culture, ERGs, Recruitment and Leadership Development as well as providing an example of what can be achieved in their industry.”

Bidvest Noonan Expands Partnership with Translink in Multiservice Win

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Bidvest Noonan, a leading provider of FM services to the transport sector across the UK and Ireland, has expanded its long-standing partnership with Translink, Northern Ireland’s public transport provider. The business retained its cleaning services contract and added catering support and consumable supplies. This is the latest in a growing number of customers who have transitioned to bundled and integrated solutions, reflecting a wider trend across the organisation.

David Barker, Chief Growth Officer at Bidvest Noonan, said:
“This expansion reflects the incredible service our teams deliver and the strength of our business in Northern Ireland. We’re seeing real momentum in bundled and integrated solutions as more organisations look to manage costs, reduce complexity, and improve outcomes.”

Operating an extensive network of bus and rail services, Translink is one of Northern Ireland’s most significant public service organisations. It plays a critical role in connecting communities, supporting the economy, and advancing sustainable transport across the region.

This expanded contract marks a major milestone in Bidvest Noonan’s partnership with Translink, which began in 2012. It reflects the continued success of Bidvest Noonan’s teams in delivering exceptional service and its growing role in the region’s transport sector.

As part of the new multiservice agreement, Bidvest Noonan will introduce a suite of innovations to support operational efficiency and enhance the passenger experience. These include cobotic cleaning solutions, sensor-based monitoring, and non-chemical cleaning systems, all designed to deliver cleaner, safer, and more sustainable environments.

Bidvest Noonan will also implement a range of sustainability initiatives to reduce environmental impact. These include cutting plastic and packaging use, switching to green product alternatives, and eliminating harmful chemicals from cleaning processes.

The contract also paves the way for new community engagement initiatives, beginning with a social value programme at the landmark Grand Central Station in Belfast. Through this programme, Bidvest Noonan and Translink aim to make a lasting, positive impact across the communities they serve.

Jim O’Hagan, Managing Director for Northern Ireland at Bidvest Noonan, said:
“We are incredibly proud to expand our partnership with Translink. This is a flagship, multiservice contract for us in Northern Ireland, and its retention and growth reflect the trust we’ve built through years of strong performance. By delivering a broader range of services, we’re able to deliver greater value and create even better experiences for passengers and colleagues alike.”

This contract forms part of Bidvest Noonan’s growing portfolio of major transport partnerships across the UK and Ireland, reinforcing its position as a market leader in delivering high-performing FM services for the transport sector.

Bidvest Noonan Launches Customer Value Function to Deliver Stronger Client Outcomes

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Bidvest Noonan has launched a new Customer Value function, bringing together a number of its key teams under one integrated structure. Designed to strengthen customer partnerships and improve outcomes, the function combines expertise in areas such as innovation, environmental sustainability, health and safety, operational excellence and customer experience, creating a more connected approach to delivering insight, improvement and impact for clients.

This move reflects Bidvest Noonan’s commitment to its vision:

To be the best FM business; known for exceptional people, sustainable solutions and disruptive innovation that enables our customers, colleagues and communities to thrive.

The function is led by Cornelia Olivier, who has been promoted to Managing Director of Customer Value. A member of the business for the past five years, Olivier previously served as Customer Relationship Director and now reports to Chief Operations Officer Cormac Sheils, positioning her and her team to influence operational delivery across the business.

Olivier began her career in consulting with EY and later joined 4C Associates, a UK-based consultancy specialising in procurement and supply chain performance. She went on to hold a senior role at Barclays. Her experience across both advisory and in-house environments gives her a valuable perspective on how to build partnerships, lead change and deliver value at scale.

Cormac Sheils, Chief Operations Officer, commented:

“This new function brings together critical capabilities from across our business, aligned around a shared goal: to deliver greater value for our clients. Cornelia brings the leadership and clarity needed to turn this into a real engine for client success and operational progress.”

The Customer Value function will work in close partnership with operational teams across the UK and Ireland to strengthen client relationships, generate insight to inform service strategy, deliver innovative and customer-centered solutions, drive excellence in health, safety and sustainability, and embed continuous improvement across all sectors.

Cornelia Olivier, Managing Director of Customer Value, said:

“ The Customer Value function brings together teams with specialist expertise to drive improvements in areas such as service quality, innovation delivery, sustainability, safety and client satisfaction. It gives us a clear point of difference in how we support our clients and respond to their needs.

The creation of the Customer Value function reflects Bidvest Noonan’s ongoing investment in leadership, capability and long-term client success across its operations in the UK and Ireland.

Four Principles That Guide Our FM Services in Healthcare

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Bidvest Noonan healthcare cleaners working together in a hospital ward

Clean, safe spaces are essential in any healthcare setting. For patients, they mean comfort and reassurance. For staff, they mean being able to focus on care. And for visitors, they signal that their loved ones are in a place where health really matters. At Bidvest Noonan, we understand this deeply. Every day, we help healthcare providers maintain environments where people can feel safe, supported, and respected.

We bring together skilled teams, proven processes, and the right tools to deliver reliable services across hospitals, clinics, and care settings. From cleaning and infection control to security and technical services support, our role is to make sure nothing gets in the way of care.

Susan Howard, our Director of Operations for Healthcare, shares four guiding principles that shape how we deliver on that promise:

1. We know hospitals don’t stand still, so neither can we

Healthcare environments demand constant adaptability. Every moment counts, and every relationship matters. At Bidvest Noonan, our teams work in these dynamic settings every day, supporting clinical teams and maintaining the highest standards.

I make sure our teams know they’re part of something bigger. We’re there to help create the right conditions for care to happen safely. That means being responsive, thoughtful, and prepared to adapt, whether that’s moving quickly after an incident or making sure a treatment area is turned around without delay.

We also invest in local healthcare managers who truly understand these environments. They know them inside out. They build strong relationships with clinical leads and facilities teams so that, when plans change, we’re already on the same page. That level of trust is invaluable, and we understand that taking it to the next level takes time and consistent delivery of services. It’s how we stay effective and keep standards high.

2. Clean is not enough, we focus on safe

There’s a difference between a space that looks clean and one that is clinically safe. We focus on ensuring both. Infection prevention is central to what we do. It’s a responsibility we take seriously because the risks are real.

That’s why we have a dedicated Infection Prevention and Control specialist to support our teams and our clients. This person works with our teams on the ground, advising, auditing, guiding, and responding in real time. They ensure our methods are evidence-based and match both national guidance and the needs of each hospital.

We also treat infection control as a shared effort. Our teams don’t work in isolation. They stay close to hospital IPC leads and learn from them, too. We’ve seen how much of a difference this makes, not only in maintaining safer environments, but in giving clinical staff more confidence in the spaces they use.

3. Technology should make life easier, not more complicated

I’m a big believer that technology should work for people, not the other way round. We use tools that help our teams do their jobs better and give our clients more clarity and control. But it’s got to be simple, practical, and fit for purpose.

We use digital auditing tools to check performance in real time. Our Task tracking system keeps us accountable, and dashboards help managers make smart decisions quickly. But it’s not about data for the sake of it. It’s about being able to act quickly, spot issues early, and make continuous improvements based on real insight.

For hospitals and healthcare providers, this means less chasing, more transparency, and more peace of mind. And for our teams, it means clearer expectations, better feedback, and more support. That’s what technology should do, make good work even better.

4. You get better results when people feel they belong

I believe the best service comes from people who feel valued and supported. That’s especially true in healthcare, where the work can be intense and often demanding. So we put real effort into looking after our colleagues, not just training them.

Every team member receives healthcare-specific training, but we also spend time explaining why their role matters. We want them to see how their work directly supports care, recovery, and dignity. When someone knows their job has real impact, they show up differently.

We also offer support and development that goes beyond the basics. Whether it’s refresher sessions, mentoring, or just listening to what they need to do the job well. And when someone does a great job, we recognise it. We want our teams to feel proud, because pride turns into consistency, attention to detail, and genuine care.

Bidvest Noonan retains Keolis Amey Docklands contract

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Bidvest Noonan has retained its contract with Keolis Amey Docklands (KAD), the operator of the Docklands Light Railway (DLR) for Transport for London.

Under the renewed agreement, Bidvest Noonan will continue delivering “exceptional services” across the DLR’s network of stations, stops, and fleet, helping KAD provide a safe, clean, and welcoming environment for passengers.

Bidvest Noonan says this contract retention is a testament to the strong partnership it has with KAD and reflects the “continued high performance and dedication” of the Bidvest Noonan transport team.

Keith Middleton, Managing Director of Transport at Bidvest Noonan, commented: “We are proud to retain this important contract with Keolis Amey Docklands. Our teams are deeply committed to supporting KAD and the success of the Docklands Light Railway. We look forward to further strengthening our partnership and continuing to deliver the highest standards of service.”

Adam Prust, Key Account Director for Bidvest Noonan, who currently manages this contract said: “As we move into the new franchise with KAD, we are strengthening our partnership by expanding our services on the DLR contract to include pest control and laundry. We’re also investing in new equipment and technology to support our teams and enhance the customer experience.”

Bidvest Noonan’s Net Zero Targets Approved by the Science Based Targets Initiative (SBTi)

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We are proud to announce that Bidvest Noonan’s near-term and net zero science-based targets have been officially validated by the Science Based Targets initiative (SBTi).

This validation confirms that our commitments are aligned with the most ambitious aim of the Paris Agreement to limit global warming to 1.5°C. Under these approved targets, we will reduce absolute Scope 1, 2 and 3 emissions by 42% by 2030, and achieve full net zero across our entire value chain by 2045.

Our journey towards net zero is well underway. Over the past 12 months, we have achieved a further 12% reduction in carbon emissions, putting us ahead of plan to meet our 2030 target. Our momentum has been driven by focused initiatives in fleet optimisation, energy management, procurement strategies, and operational efficiency. These results show that we are delivering meaningful, measurable progress today.

Securing SBTi approval reflects our commitment and the real sustained efforts of our people across the business. With our science-based targets now officially in place, we are accelerating our work to reduce emissions, drive efficiencies, and create positive outcomes for our customers, our communities, and the planet.

Every step we take today brings us closer to a stronger, more sustainable tomorrow.