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Bidvest Noonan

Bidvest Noonan

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Our Business

Bidvest Noonan retains Keolis Amey Docklands contract

April 29, 2025 by Neil Reilly

Bidvest Noonan has retained its contract with Keolis Amey Docklands (KAD), the operator of the Docklands Light Railway (DLR) for Transport for London.

Under the renewed agreement, Bidvest Noonan will continue delivering “exceptional services” across the DLR’s network of stations, stops, and fleet, helping KAD provide a safe, clean, and welcoming environment for passengers.

Bidvest Noonan says this contract retention is a testament to the strong partnership it has with KAD and reflects the “continued high performance and dedication” of the Bidvest Noonan transport team.

Keith Middleton, Managing Director of Transport at Bidvest Noonan, commented: “We are proud to retain this important contract with Keolis Amey Docklands. Our teams are deeply committed to supporting KAD and the success of the Docklands Light Railway. We look forward to further strengthening our partnership and continuing to deliver the highest standards of service.”

Adam Prust, Key Account Director for Bidvest Noonan, who currently manages this contract said: “As we move into the new franchise with KAD, we are strengthening our partnership by expanding our services on the DLR contract to include pest control and laundry. We’re also investing in new equipment and technology to support our teams and enhance the customer experience.”

Filed Under: Latest News, Our Business Tagged With: key-content, pressrelease

Passenger-centric transport solutions

March 20, 2025 by Neil Reilly

Keith Middleton, Transport Managing Director, discusses the role Bidvest Noonan plays in providing a seamless, safe, and enjoyable experience for rail passengers.

Bidvest Noonan’s deep expertise, award-winning innovation, highly engaged teams, and commitment to sustainability are what make the company a trusted partner for thousands of customers across the UK and Ireland.

It has over 25 years’ experience in the transport sector, working with some of the largest rail and bus operators, providing security, cleaning, and support services, with its work impacting more than 14 million commuters and over 1.5 billion journeys every year.

“We help our clients to provide safe and comfortable environments for their passengers,” explained Keith Middleton, Transport MD at Bidvest Noonan. “Don’t take my word for it, come and talk to some of my customers.

“What you will get from Bidvest Noonan is the whole team dedicated to you, staying connected, staying in contact, and making sure that we are delivering what we said we would. We will bring new ideas to the table, we will bring innovations because we are doing that all of the time, and overall we will ensure great results.”

Bidvest Noonan efficiently cleans more than 10,000 vehicles across rail, light rail, and bus operations every day, never compromising on standards but ensuring the fastest turnaround times possible. When it comes to security, its employees are passionate about keeping people safe as they travel, and ensuring that goods are protected in transit.

Among its rail customers are many of the leading companies in the sector.

“It’s a family feel among the team, and we all care about doing a first-class job,” said Keith Middleton. “In this world of big businesses, none of our customers feel overlooked. At the end of the day, we are a large business in the transport sector, but every single one of my customers has a direct line to me.

“This year, our senior executives aim to meet all of our customers to hear directly from them. We have also got an excellent customer experience team who speak to customers independently to ensure we are doing a great job. These initiatives help to foster a more open-style relationship that also allows us to talk about other things and come up with other solutions.”

Innovation in transport solutions

To provide the best possible experience for customers and their passengers in the transport sector, Bidvest Noonan continuously invests in technology and systems to ensure it remains at the forefront.

A particular area of success is its efforts in keeping customers informed, investing in technology to provide real-time data and a bespoke 24/7 performance measurement solution. This allows reporting, auditing, tracking, monitoring, and risk identification to be easily managed.

“We’ve got Bidvest Noonan Task, which gives customers the data they are looking for, and enables us to capture in real-time the cleaning that is going on, or the security work we are doing,” said Keith. “For some customers, we have created a map so customers, at any time, can see the last time somewhere was visited, giving them real-time information.”

“What is pleasing though is the amount of times I go to a site and they’ve been trialling a piece of equipment or a new chemical. The team just do that naturally, and although in some cases those trials might not go anywhere, if you don’t do it, you won’t find out what is right for the market.”

One example of success has been with Go-Ahead London, in collaboration with Chela, in the development of a range of powerful plant-based cleaning agents for vehicle cleaning, depot cleaning, and facility cleaning. It was recognised in 2023 Green Apple Award, run by The Green Organisation, an international, independent environment group promoting best practice.

“We’re currently working with that supplier to build that portfolio of products out to bring to the market,” he said. “We are constantly trialling different chemicals to find the best solution for customers, while at the same time also offering them the best value.”

“There are also many other things we are working on, whether it is a new piece of equipment or a slightly different way of doing things, we always have our finger on the pulse. We recently invested in specialist vehicles that are fully equipped, ensuring our teams have everything needed to perform deep cleans. We are making significant investments into these new ways of working that ultimately enable us to work better and to do more than ever before.”

“The progress is driven by our innovation team and innovation centre, which is constantly trialling new products. For example, we recently brought in digital twin technology, with Bidvest Noonan purchasing cameras to map buses, trams, trains, or platforms and overlaying training instructions and health and safety information.”

“This is particularly useful when looking at different fleets that we are cleaning and taking new trainees through the different elements of this on a computer screen,” he said. “They still have to go and do the live environment training as well, but it is another step forward and an innovation that is going to bring to life the importance of what our teams do every day. Another thing for me is how I can use that to benefit the health and safety message in that environment. That is something I’ve really focused on in recent months, ensuring it is at the forefront of everyone’s minds.”

Operating in an ethical and socially responsible manner

Bidvest Noonan embeds sustainability into every facet of its business and is working with clients to maximise its environmental performance and protect the planet.

“We are working hard with our colleagues and supply chain partners to reduce our impact on the environment, from removing single-use plastics and minimising the waste we generate to embracing technological change,” added Keith.

Recently, the company announced the completion of its first comprehensive carbon footprint assessment, which adheres to the Greenhouse Gas Protocol and the Science-Based Targets initiative standards. The process involved a detailed analysis of emissions from the supply chain, employee commuting, and operations, with the company engaging with suppliers and various departments to identify key impact areas and opportunities for emission reductions.

“Sustainability is a key factor in our decisions and something we are passionate about,” explained Keith. “We have an electric-first policy in our business, many of our team members have transitioned to electric vehicles, and we are continuing to roll them out. By empowering our people and collaborating with our supply chain, we significantly reduce our carbon footprint. The progress we are making is important to both us and our customers.”

Filed Under: Our Business Tagged With: cleaning, key-content

Declan Doyle’s front cover interview with FM Director

October 22, 2024 by Neil Reilly

In an exclusive interview with FM Director, our CEO, Declan Doyle, shares his inspiring journey and discusses how innovation, sustainability, and great people are at the heart of our business. He also highlights how our commitment to creating safer, healthier communities is transforming the way we work across the UK and Ireland.

It’s a great article and a must-read for anyone interested in our business or industry!
Read it here: https://issuu.com/fmbdmedia/docs/fmdsept24

Filed Under: Expertise, Latest News, Our Business Tagged With: key-content

Great success for Bidvest Noonan at the IWFM Impact Awards

October 22, 2024 by Neil Reilly

Bidvest Noonan celebrated an amazing evening at the IWFM Impact Awards, the most prestigious event in the UK’s FM industry. Held at the luxurious Grosvenor House, the event saw all of the industry’s leading players vie for top honours.

In front of an audience of over 900 people, Bidvest Noonan was recognised for three incredible achievements:

  • We won the Product and Service Development Award for Dynamic Workplace. Huge congratulations to Peter Smyth.
  • We also took home the Frontline Heroes Award for our exceptional work at Kings Cross. A massive well done to Liz Cummins, Raj Pradhan, Ali Hussain, and everyone involved.
  • We were also Highly Commended for Team of the Year for our outstanding team at St. Vincent’s. 

With 95 finalists, this recognition highlights the dedication and impact of our teams.

Many congratulations to our winners!

Filed Under: Latest News, Our Business, Recognition Tagged With: key-content

Bidvest Noonan celebrate multiple key wins at the ICCA Awards 2024

October 22, 2024 by Neil Reilly

Bidvest Noonan celebrated great success at the 2024 ICCA Awards, with wins in several key categories.

The highlight of the evening came when our team at Liffey Valley Shopping Centre was crowned Overall Best Cleaned Site in the entire competition, the biggest prize of the event! A huge congratulations to Nick O’Connor, Louise Ryan, and the entire team. Liffey Valley also took home the award for Best Cleaned Retail Premises.

A massive well done to our team at the University of Galway (NUIG), who won Best Cleaned Site in the Education Sector. Congratulations to Lorraine Monaghan, Dzmitry Simanovich, Nerijus Gudaitis, and the whole team.

We also had tremendous individual success, with our colleagues winning several awards in their respective categories:

  • Best Operative (Education) – Alice Rocha Carmonho Border, NUIG
  • Best Supervisor (Education) – Julia Brito, NUIG
  • Best Operative (Manufacturing) – Lenka Slajerova, Alexion
  • Best Supervisor (Manufacturing) – Alex Escalante, Alexion
  • Best Supervisor (Retail) – Edit Szucs, Liffey Valley S/C

A special mention to Edit Szucs, who also took home the Overall Best Supervisor award, winning the top prize in the Supervisor category.

Well done to all our winners!

Filed Under: Latest News, Our Business, Recognition Tagged With: key-content

Bidvest Noonan first to introduce SAO Technology in the Healthcare Sector in Ireland.

October 21, 2024 by Neil Reilly

Bidvest Noonan has introduced Stabilised Aqueous Ozone (SAO) technology at St. Vincent’s University Hospital (SVUH), the first time this innovation has been brought to the healthcare sector in Ireland. This marks a major step forward in both cleaning efficiency and sustainability.

SVUH, renowned for its strong focus on infection control and innovation, has adopted SAO technology to further improve its cleaning processes and environmental performance. We worked closely with hospital stakeholders to conduct thorough testing before implementing the system. The results showed outstanding effectiveness in maintaining hygiene standards and controlling infections.

SAO, produced on site from ordinary tap water, acts as a highly effective cleaning agent and disinfectant. It’s been proven to outperform traditional cleaning products and meets Green Seal Standards for industrial-grade cleaning. After use, it naturally breaks down into water and oxygen, making it completely safe to dispose of with no negative impact on waterways.

Additionally, SAO eliminates the need for single-use plastics and requires no rinsing, significantly cutting water consumption. For hospitals like SVUH, which are committed to reducing their environmental footprint, SAO is the ideal solution.

Olivia Doyle, Assistant Director of Nursing for Infection Prevention and Control at St. Vincent’s University Hospital, stated: “St. Vincent’s University Hospital is committed to promoting best practice in terms of sustainability. SAO provides an innovative alternative, reducing the number of chemicals being used. By using this technology, the high levels of cleanliness throughout the organisation are maintained without the use of toxins. The benefits include no odours, no chemical residue, and a simplified cleaning routine. Many of the benefits relate directly to the operatives and how it has simplified their processes.”

In healthcare, effective cleaning is essential for Infection Prevention and Control (IPC). The introduction of SAO at SVUH is expected to further strengthen the hospital’s IPC protocols, offering a powerful and environmentally friendly cleaning solution that’s safe for use in sensitive environments.

Susan Howard, Director of Operations in Healthcare at Bidvest Noonan, added: “We are proud to support St. Vincent’s University Hospital in leading the way with this innovative cleaning technology. SAO has proven to deliver excellent results and has helped the hospital achieve its infection control and sustainability objectives.”

Filed Under: Latest News, Our Business Tagged With: key-content, sustainability

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